Number of Seats/Users: BORIS offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows BORIS that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from BORIS. BORIS reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: BORIS offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from BORIS. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: BORIS often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that BORIS delivers strong value for teams that need to connect office operations with field activity, especially in fire safety, asset management, and compliance-heavy work.

From what our Spendbase clients share, several themes stand out:

Key strengths our clients highlight

• Operational efficiency
• Major time savings on fire risk assessments, fire door surveys, audits, and site reports
• Live data capture and real-time progress updates reduce calls between site and office

• Jobs, scheduling, RAMS, and reporting all in one place

• Flexibility and configurability

• Highly adaptable to different use cases: H&S checks, vehicle and ladder audits, PPE checks, toolbox talks, new starter forms, expense management, training records
• User-configurable fields support detailed asset tracking and financial analysis

• Particularly strong and flexible pricing module for fire stopping and fire doors

• User experience and support

• New UI/UX (introduced in 2023) is described as “first class” and easy for site staff
• Helpdesk is seen as responsive, practical, and good at coaching teams to self-serve
• Clients appreciate having everything “at their fingertips” with minimal admin after site visits

Common pain points our clients report

• Performance with large reports
• Slow loading on mobile and desktop when handling very large or complex reports
• Stability issues
• Occasional app crashes that require support intervention
• Onboarding and expectation setting
• Initial learning curve in the first month of use
• One Spendbase client reported misaligned expectations with promised features on a lighter plan and difficulty obtaining a refund

Overall satisfaction trends

Our internal data shows that:

• Most Spendbase clients rate BORIS very highly for:
• Replacing paper processes
• Improving transparency for their own customers
• Supporting compliance with clear evidence trails
• Site teams in particular value:
• Not having to call the office for updates
• Simple, streamlined workflows once the system is set up

Spendbase takeaway

For companies with field-based operations and strong compliance needs, BORIS is seen as a powerful, flexible platform that can significantly cut admin time and improve reporting quality. To get the best value, our clients tend to:

• Invest in proper onboarding and training
• Clarify feature sets and limitations for each plan upfront
• Monitor performance and raise any stability issues early with support