Number of Seats/Users: Order.co offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Order.co that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Order.co. Order.co reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Order.co offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Order.co. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Order.co often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Order.co is a mixed bag when it comes to accounts payable and procurement automation. Most Spendbase clients emphasize the platform’s convenience, time savings, and solid customer support, but they also point out some recurring pain points.

What Spendbase clients love:
– Centralized ordering: You can shop from all vendors in one place, removing the chaos of juggling multiple supplier accounts. This saves a huge amount of time, and several clients say it prevents the common headache of balancing credit card statements.
– Easy product uploads: Adding new items from vendor websites with just a few clicks is a popular feature.
– Budget controls: Many teams like the ability to set budgets, manage spend visibility, and use analytics. This helps leaders track costs by department and reallocate spend quickly.
– Friendly customer support: Quick, knowledgeable, and polite service reps have saved the day for many clients facing confusion or shipment issues.
– Useful automations: Consolidated invoices, GL coding, and 3-way matching work as advertised, helping AP teams focus on higher-value projects.

Opportunities for improvement:
– Substitution friction: Automatic product substitutions can sometimes lead to wrong sizes, brands, or quantities, causing last-minute headaches for teams.
– Tracking & transparency: Delivery status, estimated arrival times, and tracking numbers are not always available or easy to interpret.
– User experience: Some Spendbase clients have struggled with the filtering system, especially when trying to track order spend by cost center or specific categories like assets, retail, or services.
– Onboarding curve: Learning the system can require extra time and guidance, especially for teams managing multiple locations or cost centers.

Other insights from Spendbase clients:
– Some wish for more control when blocking or excluding specific products.
– Vendor switching and minimum shipping fee issues have caused confusion.
– Bulk order and multi-location management features are helpful, but not always as intuitive as hoped.
– Product returns and customer self-service around procurement documents could be smoother.

In summary, Spendbase clients use Order.co to streamline their procurement and AP workflows. The time and labor savings are clear, especially for mid-sized and scaling businesses. But, our internal data suggests that addressing transparency in tracking, controls on substitutions, and user interface tweaks could make the platform even more effective. If your organization is looking to get more out of procurement—while saving on software costs—feel free to ask the Spendbase team about enterprise discounts and tailored onboarding support!