Number of Seats/Users: Open offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Open that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Open. Open reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Open offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Open. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Open often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Open is perceived as a strong, high‑value tool for SME banking and finance automation, with a few clear gaps that are worth factoring into pricing and contract discussions.

Top strengths (what Spendbase clients value most)
– All‑in‑one finance hub
– Centralized view of multiple bank accounts
– Invoicing, payment links, collections, payouts, and accounting in one place
– Bulk payments and automated reconciliation (especially with Tally)
– Cards and virtual accounts
– Virtual and expense cards for teams and departments
– Founder / business credit card seen as a major perk for SMEs
– Ease of use and setup
– Simple interface (on desktop), quick payee setup, minimal cooldowns
– Good for small teams without dedicated finance staff
– Business impact
– Saves time on vendor payments, GST/TDS filing, payroll basics, and financial reporting
– Helps reduce manual accounting effort and errors

Key friction points (great levers for discount and terms)
– Pricing and user model
– Multiple Spendbase clients mention that plans feel expensive, especially for multiple users
– Requests for better multi‑user access under the same account
– Reliability and speed
– Delays in IMPS/NEFT credits and failed-payment reversals
– Some features “not yet rolled out” or a bit “rough around the edges”
– Support and availability
– No or weak weekend support, textbook replies in some cases
– Ask for SLA guarantees and escalation paths when negotiating
– Mobile and UX gaps
– Mobile app feels like a resized website, hard on phones
– Poor Android experience, inability to import contacts, weaker clarity on direct account transfers
– Feature requests
– More invoicing customization
– 24/7 support
– Better security session timeouts
– ATM withdrawal for certain cards
– More integrations beyond Tally and better data import/export

How we usually position this in negotiations:
– Emphasize the strong adoption and satisfaction but highlight the repeated concerns on pricing, support hours, and mobile UX.
– Use those themes to push for:
– Discounted multi‑user or multi‑entity bundles
– Extended trials or free add‑ons (cards, payroll, integrations)
– Written SLAs for payment reliability and support response times.