Number of Seats/Users: Infor CRM offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Infor CRM that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Infor CRM. Infor CRM reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Infor CRM offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Infor CRM. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Infor CRM often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Infor CRM has a mix of strong benefits and a few consistent pain points, as experienced by our clients.

What our Spendbase clients love:

– Customization & Flexibility: Many Spendbase clients highlight how Infor CRM is highly customizable and adaptable to fit different sales processes and business needs. Whether you want out-of-the-box features or deep custom configurations, it offers the ability to tailor workflows, dashboards, and fields.
– Integration Capabilities: Integration with Microsoft Outlook and Office products is consistently praised. Clients say tracking communication, managing contacts, and adding documents is easier, especially for PC users.
– User-Friendly for Beginners: Our clients find that even new users can get started quickly, after only a short training period. It’s especially handy for teams that haven’t used a CRM before.
– Reliable for Daily Operations: Many Spendbase clients report that order tracking and storing important project or contact history is simple and efficient. The “LookUp” features and ability to run from multiple platforms (web, mobile, even inside Outlook) earn positive remarks.
– Cost-Effectiveness: Compared to bigger names like Salesforce, Infor CRM is viewed as a more affordable solution that still covers essential CRM needs, offering quick ROI for businesses watching their spend.

Areas our clients say could be improved:

– Learning Curve: Despite being user-friendly for some, others find the platform can be difficult to learn—especially when setting up complex customizations or admin controls. Some suggest a full-time admin might be required for smaller teams.
– Interface & Speed: Our internal data notes that the interface is not as modern or intuitive as some competitors. Slow response times and the occasional “spinning wheel of death” are mentioned. Clients also experience glitches and system lags from time to time.
– Bugs & Reliability Issues: Updates or custom modules can introduce bugs, and some reporting functions are slow or error-prone. When integrations are involved, especially with ERP systems or Mac environments, clients sometimes require third-party tools and face additional hiccups.
– Customer Support & Training: More advanced training or support often comes with extra fees, and some clients express frustration about the level of help provided.

Commonly cited highlights:

– Custom dashboard views
– Role-tailored data grouping
– Strong contact and opportunity management
– Reliable vendor and support team responsiveness (though clarity on coverage levels is desired)
– Mobile and web access

To sum up, Infor CRM works best for organizations looking for a customizable, integrated, and affordable CRM, but it’s worth factoring in the need for ongoing support and potential troubleshooting. If you’re curious about Spendbase discounts or seeking to optimize your Infor CRM spend, reach out to us anytime—we’re here to help you make informed, money-saving decisions!