Number of Seats/Users: Veeva CRM offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Veeva CRM that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Veeva CRM. Veeva CRM reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Veeva CRM offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Veeva CRM. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Veeva CRM often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Sure thing! Here at Spendbase, our internal data shows that Veeva CRM is a standout choice for pharmaceutical and life sciences companies, with several common trends across our client base. Here’s what we see most often:

What Spendbase clients love:

– Industry fit: Many clients highlight Veeva CRM’s clear focus on life sciences and pharmaceuticals, making it easier to align processes with regulatory requirements and manage customer relationships.
– Quick and easy customization: The platform is known for its adaptability. Clients report that fields and forms can be updated and deployed rapidly, especially with an admin who knows the system.
– Mobile access: Users appreciate being able to work from a phone or tablet, which is a big plus for field staff.
– Great support (mostly): Local support receives strong marks, especially around deployment, with clients feeling Veeva staff are invested in their success.
– Process automation: Workflow tools and tracking sales activity are big wins, helping teams stay organized and compliant.
– Integration capabilities: Veeva CRM works well with other platforms, such as Veeva Vault or Concur, and allows for data imports and exports.

Areas for improvement according to Spendbase clients:

– Offline access: Lack of robust offline functionality is a frequent pain point, especially for field teams in areas with poor connectivity. Some available offline tools are outdated or restricted to certain devices (like iPads).
– Reporting limitations: Many mention that reporting features are basic and aren’t always flexible enough for deep analysis.
– Learning curve: The initial setup and advanced features can be challenging, requiring either expert help or the training of an internal admin.
– Cost: Several clients note that Veeva CRM can be pricey due to its SaaS model, especially when considering managed services or additional customization.
– User interface: The interface is sometimes described as outdated or less user-friendly, though improvements are coming.
– Customization limits: Some point out that needed changes aren’t always possible, as it’s a shared platform and major changes could impact other companies.

Additional feedback:
– The system’s frequent updates and new features (every four months) are appreciated.
– Drag-and-drop calendar functionality and detailed document management get special praise.
– Collaboration tools like Chatter ease sharing and internal communication.

In summary, our Spendbase clients say Veeva CRM is an excellent industry-focused platform with fast deployment and great support, but it carries some cost and flexibility tradeoffs, especially around offline access and reporting. If you’re looking to get more value from your Veeva CRM spend, talk to us about optimizing your license costs or unlocking Spendbase discounts!