Number of Seats/Users: TherapyNotes, LLC offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows TherapyNotes, LLC that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from TherapyNotes, LLC. TherapyNotes, LLC reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: TherapyNotes, LLC offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from TherapyNotes, LLC. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: TherapyNotes, LLC often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that TherapyNotes stands out as a preferred choice among behavioral health professionals for its simplicity, comprehensive feature set, and outstanding customer service.

Key highlights from our Spendbase clients:

– Ease of Use: Most clients point out that TherapyNotes is intuitive and pleasant to interact with. Its streamlined charting and scheduling features make administrative tasks efficient and less prone to errors. The customizable templates allow notes and treatment plans to be detailed and person-centered.
– Customer Support: The 24/7 live customer service receives frequent praise. Clients love that real issues are handled quickly and with personal attention, making onboarding and troubleshooting smoother.
– Integration & Workflow: TherapyNotes helps unify scheduling, documentation, claims, payments, and client engagement. The “Golden Thread Method” and easy data flow from intake to treatment plan improve compliance and reduce missed insurance requirements.
– Setup Experience: Onboarding gets positive marks for its built-in to-do lists and helpful tutorials. Simple importation from other EHRs and responsive setup support add value for clinics switching platforms.
– Telehealth & Portal: Telehealth is present and easy to use, but some clients mention temporary issues and barriers like extra charges for group sessions and account setup requirements for patients.
– Billing & Payments: Insurance billing, copay charges, and credit card processing are mostly seen as seamless. However, secondary billing isn’t supported, and some clients would like more flexibility with billing for deductibles and payments.
– Pricing Concerns: The separate cost for e-prescribing ($65/month) is noted as expensive, especially for part-time providers. Some clients also mention frustrating price changes soon after sign-up.
– Documentation: Templates for therapy notes are well-received, but medication providers need more structured options and less reliance on free-text forms. Some charting workflows are called rigid, and clients would appreciate more customization.
– Limitations & Requests: Popular requested improvements include easier treatment planning, better secondary insurance billing, messaging options, more calendar color choices, and automatic insurance eligibility checks.

Pros most enjoyed by Spendbase clients:
– Intuitive charting and scheduling
– Responsive customer support
– Streamlined documentation and compliance
– Fast setup and import tools
– Reliable payment processing

Common Cons:
– High e-Rx pricing
– Telehealth limitations for groups and lack of screen share
– Occasional software lags for certain workflows
– Documentation customization could be improved
– Limited secondary billing and patient portal options

In summary, for behavioral health practices seeking a solid all-in-one EHR solution with stellar support, TherapyNotes delivers. If you’re thinking about switching or need a discount on your EHR spend, let us help streamline that process!