Number of Seats/Users: Xactimate offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Xactimate that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Xactimate. Xactimate reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Xactimate offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Xactimate. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Xactimate often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Xactimate is a widely used tool in the construction and insurance industries, and many Spendbase clients consider it a must-have for restoration and claims work. Its reputation is strong for enabling professional, itemized, and insurance-aligned estimating, but there are several points—both positive and negative—that stand out consistently from our tracked feedback.

What Spendbase clients love about Xactimate:
– Industry standard for insurance estimating—many find it essential for project documentation that insurance carriers recognize instantly.
– Up-to-date local pricing databases, helping ensure estimates are in line with actual labor and material costs per region.
– Easy communication with insurance companies, speaking the “same language” to simplify claim discussions.
– Powerful sketch tools (including some neat features like 3D modeling and LiDAR integration on newer devices).
– Ability to use on multiple devices, with some clients appreciating web and mobile access.
– Detailed reporting and customizable pricing adjustments for specific markets.

Areas where Xactimate could improve (according to Spendbase clients):
– Steep learning curve, especially for new users, due to complex naming conventions and an overwhelming amount of features.
– Interface and navigation can be confusing, with clients often struggling to find less common line items.
– High cost, with recurring charges and additional tech support fees, which add up over time.
– Technical issues such as crashes (especially in online versions), upgrade bugs, and reliance on outdated browsers like Internet Explorer or plugins like Silverlight.
– Limited support for Mac users, who have to purchase additional software or hardware to run Xactimate.
– Customer service can be slow and charges extra for phone support, making self-service or chat the better option.
– Reports of pricing not always reflecting current market realities for some materials (e.g., drywall), which require manual adjustment.
– Restrictions to a single user login at a time on many licenses.
– Difficulty integrating with other project management or accounting tools. There’s no seamless tie-in with tools like QuickBooks or Google Maps.

Summary of Spendbase Insights:
For many clients in insurance restoration and mitigation, Xactimate is indispensable, but learning to use it takes investment. Spendbase clients consistently mention the frustration of software crashes or slow upgrades, as well as challenges with complicated line item searches and user support. Still, when used well, Xactimate saves time, creates professional documentation, and helps companies speak insurance carriers’ language—often making it worth the hurdles.

We encourage exploring Spendbase discounts and support options if you’re considering a long-term investment in Xactimate!