Number of Seats/Users: Total Management offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Total Management that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Total Management. Total Management reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Total Management offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Total Management. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Total Management often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Total Management stands out for its straightforward user experience and easy onboarding. Our clients consistently highlight the software’s accessibility and the ability to manage properties from anywhere with internet access. This is a clear bonus for smaller businesses and teams that need flexibility.

Key strengths identified by Spendbase clients:

– User-friendly design: Many clients found it easy to learn and use, even with minimal prior experience. The “how-to” guides and self-help tools are praised for quick troubleshooting.
– Powerful reporting features: Clients appreciate rent rolls, escalators for rent, and effective tracking of expenses and CAM reconciliations.
– Solid customer support: While some note occasional delays, most mention helpful, responsive service via email and live chat.
– Centralized management: All details—rent, expenses, work orders—are kept in one place, making daily tasks easier to organize.
– Multi-company and multi-property management: Seamlessly tracking multiple properties and company portfolios is another highlighted benefit.

However, our insights also show areas for improvement:

– Accounting capabilities: Spendbase clients often mention that the accounting side could use some work. Issues include misaligned reports, difficulty drilling down into account details, and limited compatibility with other property management accounting systems.
– Feature gaps: Clients pointed out the lack of payroll integration, restrictions on creating custom reports or emails, and limited downloading from financial institutions.
– Interface and setup: Some found the interface dated and setup time-consuming, particularly during data migration.
– Security concerns: With multiple calendar years open, clients worry about potential changes to past tax periods—a concern for bookkeeping accuracy.
– Communication tools: There’s demand for improved emailing options, especially for sending detailed messages to tenants.

In summary, Spendbase clients report that Total Management is best suited for small to mid-sized teams who value simplicity and easy access. These clients say it enables them to manage everything from residential units to commercial spaces without the need for heavy customizations. Spendbase recommends leveraging Total Management if your business needs intuitive property oversight and doesn’t require robust accounting customization.

For businesses focused on commercial retail properties, or needing deep accounting integrations, some clients suggest pairing Total Management with complimentary software like QuickBooks or seeking more advanced solutions. Overall, our clients are happy with the product’s value and speed, but anticipate continued improvements—especially around accounting, interface updates, and advanced features.