Number of Seats/Users: Zego offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Zego that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Zego. Zego reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Zego offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Zego. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Zego often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Zego is a property management automation platform getting consistent praise from our clients, especially in payment automation and resident engagement.

Our Spendbase clients point out the following strengths in Zego:

– Payment Automation: Payment processing is by far the biggest win. It efficiently reduces the burden and risks of manual handling. Most property managers save time and cut liability versus old methods.
– Integration: Seamless syncing with property management and accounting software is a huge plus for portfolio managers and office admins. This minimizes manual data entry and keeps records current.
– User-Friendliness: Both managers and residents find Zego intuitive. The dashboard, payment portal, and utility options get mentioned often for being easy to navigate.
– Value for Cost: Smaller management firms repeatedly mention low overhead. Zego offers rich features at a cost much lower than other platforms.
– Resident Experience: Tenants appreciate straightforward payment processes and easy-to-access receipts. Mobile Doorman, the resident app, also gets good marks for community engagement.

On the flip side, Spendbase clients also note some areas where Zego could improve:

– Customer Support: While generally positive, some users felt the support team could be more knowledgeable and responsive, especially post-setup.
– Processing Times: ACH transactions and refunds sometimes take longer than ideal, with wait times up to 7-15 days.
– Mobile and App Issues: Some clients experienced drop-down menu issues on mobile and occasional login trouble for residents.
– Reporting Customization: Reporting features, particularly for submeters, and email customizability could be expanded.
– Feature Availability: A few clients outside the US wish for full access to all platform features.
– Onboarding and Setup: Initial setup is straightforward for most, but some clients found adding accounts and new ACH setups complex.

Here are the top positive outcomes our Spendbase clients have reported:

– Time savings and operational efficiency for both managers and residents
– Improved collection rates for rent and utilities
– Streamlined communication between managers and tenants
– Easy refund process for payment errors or auto-pay issues
– Reliable automation with minimal need for ongoing support

From our analysis at Spendbase, Zego stands out as a solid solution for property management teams looking for payment ease, modern integration, and a user-friendly experience at a fair cost. We recommend Zego for teams seeking simplicity, transparency, and practical automation to support their growth. If you’re looking to save more with Spendbase, Zego is a smart addition to your tech stack.