Number of Seats/Users: Entrata offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Entrata that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Entrata. Entrata reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Entrata offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Entrata. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Entrata often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Entrata stands out as a strong contender in the multifamily property management space. After looking into feedback from our Spendbase clients, we’ve gathered valuable insights to help you make smarter procurement decisions and optimize your operations (and savings).

Ease of Use and Workflow:
– Most Spendbase clients highlight Entrata’s simple, user-friendly dashboard and easy navigation, especially after the initial learning curve.
– The platform puts almost everything from leads to payments, documents, and work orders in one place, cutting down on paper and manual processes.
– Spendbase clients say the prompts and reminders within Entrata lighten their daily workload and keep them organized.

Customer Service:
– The customer support team gets consistently high marks for helpfulness and responsiveness. Spendbase clients appreciate fast response times and hands-on training options.
– There’s a mention of fantastic support throughout migrations and everyday use.

Key Features:
– Automations for leasing, renewals, lead tracking, resident communication, payments, and work orders.
– Useful mini-products available, such as renters insurance and energy benchmarking—which means most users hardly ever need to leave the Entrata environment.
– Flexible permission settings, detailed reporting tools with customizable formats, and strong security features.

Top Benefits for Spendbase Clients:
– Time savings and less paperwork
– Smooth integration and quick setup
– Streamlined communication with residents and prospects
– Efficient task management and reminders for follow-up actions
– Single platform for accounting, CRM, and business intelligence

Areas for Improvement:
– Spendbase clients have reported that system sluggishness and lag can affect productivity, especially on larger sites.
– The platform is sometimes overwhelming at first, with a learning curve when digging into reporting and data functions.
– Some features, like integration with third-party payment tools and filtering duplicates in leads, could be improved.
– Occasional glitches like two-factor authentication issues and report delays pop up but are not major hurdles.

What Spendbase recommends:
If you’re considering Entrata, prepare some onboarding resources to help your team get up to speed quickly. Factor in automation features and workflow improvements—they can drive substantial savings and free up your staff for higher-value tasks. We also recommend scheduling regular check-ins with Entrata support for any tweaks or custom permissions you need.

Overall, our internal Spendbase data shows Entrata covers the essentials for multifamily property management with efficient workflow, robust support, and integrated solutions. With a little upfront training, you’re likely to see strong ROI—plus happier teams and residents.