Number of Seats/Users: KennelMate offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows KennelMate that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from KennelMate. KennelMate reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: KennelMate offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from KennelMate. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: KennelMate often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that KennelMate is generally loved for its simplicity and stability, especially by small and family‑run kennels and catteries.

Overall sentiment
– Most Spendbase clients give KennelMate high marks for day‑to‑day reliability and ease of use.
– A smaller group is more neutral, mainly due to dated design and perceived price‑to‑value ratio.

What Spendbase clients like most
Our internal data shows that the strongest positive themes are:

• Ease of use
• Very short learning curve, even for less tech‑savvy owners and staff

• Clear layout for tracking dogs/cats, owners, and booking dates

• Operational efficiency

• Monthly boarding chart works well for planning busy periods
• Handy tools for:
  • Future, current, and past bookings
  • Invoicing and payment confirmations
  • Basic notes and client information in one place

• Some clients value the link into their website for smoother workflows

• Reliability and support

• Long‑term users (4+ years) report almost no critical issues
• Vendor support is described as responsive, quick to fix glitches, and willing to tweak the product

Where clients see gaps
Our internal data also shows recurring pain points:

• Outdated interface
• “90s look” and no “fancy” or modern interface features

• Limited visual appeal compared with newer, cloud‑based tools

• Feature depth vs. price

• One‑time fee (over $200 in some cases) feels high for such a basic, on‑premise system

• Other tools offer more options, better UI, or cloud access at similar or lower total cost

• Fit for growing businesses

• Strong for basic booking and billing
• Less suitable for operations needing advanced reporting, analytics, multi‑location support, or mobile access

How we at Spendbase usually position it
– Good fit if you:
– Want a straightforward, on‑premise solution
– Have non‑technical staff and simple workflows
– Risk of overpaying if you:
– Expect modern UX, deep customization, or cloud functionality

From a discount standpoint, we typically aim to:
– Negotiate price down to better match its simple feature set
– Benchmark it against more modern alternatives in the same budget
– Ensure that long‑term support and update costs are clearly defined up front.