Number of Seats/Users: Easy Busy Pets offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Easy Busy Pets that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Easy Busy Pets. Easy Busy Pets reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Easy Busy Pets offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Easy Busy Pets. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Easy Busy Pets often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Easy Busy Pets delivers strong value for most Spendbase clients, especially those running small to mid-size pet care operations, but there are a few clear friction points you’ll want to factor into any pricing or renewal discussion.

Overall sentiment
– Average satisfaction is very high (mostly 4–5 stars).
– Negative feedback is limited and often tied to older experiences or specific workflows.
– Many clients explicitly say they “wouldn’t switch” or that the tool was “game changing” for growth and organization.

What Spendbase clients like most
Our data highlights a consistent set of strengths:

• All‑in‑one platform
• Website + booking + scheduling + invoicing + payments + client portal in one place.

• Strong support for multiple services (daycare, boarding, grooming, walking, training, pet store).

• Time savings & automation

• Easy recurring scheduling and reminders.
• Integrated invoicing, tips, and credit card processing.

• Built‑in forms, waivers, pet profiles, and vaccine tracking.

• Customization & growth impact

• Highly customizable website, forms, and workflows.

• Direct online sign‑up flows linked to sites, boosting SEO and new client acquisition.

• Support quality

• Many clients praise fast, personal support and a single consistent contact.

Main friction points
Our internal data also shows recurring complaints that can be used as negotiation levers:

• Usability gaps
• Some clients and pet parents find parts of the UI confusing (booking dates, navigation).

• Web app only; several people still expect a native mobile app.

• Operations overhead

• Historically weak bulk actions (mass move/delete appointments) and package handling, though some of this has been improved over time.
• Payroll and multi‑rate pay structures seen as basic.

• Missing or limited: bulk invoicing, recurring tips, segmented email lists, advanced reporting for feeds/meds, and group messaging.

• Payments & pricing sensitivity

• Complaints about Stripe payout delays and fees.
• International fees and storage limits (photos, maps) called out.
• At least one small team felt the subscription cost was high for the feature set they actually use.

Spendbase takeaway
Easy Busy Pets is viewed as a high-value, all‑in‑one solution, but there’s clear room to push for discounts or added features, especially around:
– Payment processing costs and fees
– Bulk/automation features that reduce admin hours
– Storage limits and advanced reporting capabilities