Number of Seats/Users: Wave Grocery offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Wave Grocery that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Wave Grocery. Wave Grocery reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Wave Grocery offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Wave Grocery. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Wave Grocery often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Wave Grocery performs very strongly for grocery-focused ecommerce teams, especially when measured on operational efficiency and time-to-value.

Overall sentiment
Our Spendbase clients consistently rate Wave Grocery at the top of the scale, mainly due to:

• Deep understanding of grocery operations
• Strong onboarding and ongoing support
• A balance between out-of-the-box features and customisation options

Key value drivers we see most often

1) Grocery-specific capability
Spendbase clients highlight that they avoid expensive custom builds they needed on generic platforms. The most cited strengths are:
– Weighed product handling and variable cuts
– Local pricing and store-level assortments
– Delivery orchestration and timeslot management
– Easy multi-store and multi-location support

2) Operational efficiency
Our internal data shows clear improvements in:
– Order processing speed (micro-fulfilment workflows, store-as-warehouse setups)
– Inventory visibility and stock control
– Real-time data and reporting for daily decisions
– Minimal training time for store staff due to an intuitive interface

3) Customer experience
Clients report:
– Modern, fast web experience
– High-performing mobile apps
– Local assortments and flexible delivery options that match how grocery shoppers actually buy

4) Implementation and support
Wave Grocery scores well on:
– Migration from platforms like Shopify without major disruption
– Hands-on support during integrations and go-live
– Ongoing product innovation and feature rollout

Gaps and cost points to watch

Our internal Spendbase benchmarks also flag a few areas where teams should plan extra budget or resources:

• Hardware: the platform does not include tablets or admin hardware, so device costs sit on your side.
• Integrations:
• Some POS/ERP integrations (e.g., Lightspeed or other third-party tools) may need custom work or technical help.
• This is usually solvable, but should be included in your initial cost model.
• B2B features: solid B2C capabilities today, but advanced B2B workflows may require workarounds or roadmap alignment.

Spendbase takeaway

For grocery retailers, our data suggests Wave Grocery is a high-fit, high-satisfaction option, especially if you:
– Run multiple stores or regions
– Want to move fast from a generic platform
– Are ready to budget modestly for custom integrations and hardware on top.