Number of Seats/Users: Visual Queue Network (VQN) offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Visual Queue Network (VQN) that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Visual Queue Network (VQN). Visual Queue Network (VQN) reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Visual Queue Network (VQN) offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Visual Queue Network (VQN). Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Visual Queue Network (VQN) often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Visual Queue Network (VQN) is seen as a solid, long‑term workhorse for collections teams, with a few clear areas where upgrades and contract terms matter a lot.

What Spendbase clients value most
– Ease of use
– Described as simple to learn, even for new staff.
– Minimal training time to get collectors productive.

• Strong workflow and queue management
• Flexible queues and worklists that can be tailored to different product types (mortgages, retail, commercial, charged‑off loans).

• Clear prioritization of accounts and risk, which boosts efficiency and portfolio control.

• Documentation and Microsoft integration

• Tight integration with Word and Excel for letters and reports.
• The Widget and file/document utilities make it easy to retrieve letters, legal docs, and servicing history.

• Detailed note‑taking and color coding support compliance and case preparation.

• Stability and support

• Described as very stable, rarely down.
• Vendor support is consistently praised, with quick responses and willingness to add features into future releases.

Key pain points and gaps
Our internal feedback clusters around a few recurring issues:

• Reporting and analytics

• Standard reports are seen as basic; Spendbase clients want:

  • Deeper portfolio analytics (roll/flow rates, delinquency by product).
  • Better collector productivity reports (time logged in, calls, promises kept/broken).
  • More flexible, self‑service report customization.

• Data and view limitations

• Desire for a person‑centric view that shows all accounts for a borrower, including current and delinquent, in one place.
• Earlier versions had weak search behavior (especially for common names) and no note search.

• Some difficulty pulling a specific letter instance rather than a generic template plus list.

• Administration overhead

• Admin configuration and user setup can be time‑consuming and have a learning curve.
• Clients would like better in‑product help, easier user maintenance, and more intuitive sorting/filtering options.

How we use these insights in negotiations
– We recommend pushing for:
– Access to the latest VQN release, where many search and workflow issues are already fixed.
– Included training and admin onboarding to offset the learning curve.
– Bundled or discounted advanced reporting/professional services to close the analytics gaps.
– Clear SLAs and support coverage, especially if time zones are a concern.

Overall, Spendbase clients see VQN as high‑value for day‑to‑day collections, with most savings and ROI unlocked when reporting, admin support, and upgrades are properly covered in the contract.