Number of Seats/Users: Action1 offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Action1 that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Action1. Action1 reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Action1 offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Action1. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Action1 often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Action1 lands extremely well with our clients, especially on value for money and time savings.

From what we see across accounts, the main strengths cluster around:

• Fast, low-friction onboarding
• Setup in “minutes to a few hours”
• Simple agent deployment (often via GPO or AD auto-deploy)

• Clear, intuitive UI with a short learning curve

• Exceptional value for smaller environments

• Free tier (100–200 endpoints) with full functionality is a huge draw
• Many Spendbase clients start on free, then scale to paid as they grow

• Frequently used to replace WSUS and more complex, expensive RMMs

• Core capabilities that “just work”

• OS and third‑party patching is the standout use case
• Reliable automation and scheduling of updates
• Solid vulnerability visibility and reporting
• Software deployment and custom scripts (PowerShell) at scale
• Built‑in remote desktop often good enough to replace separate tools

Our internal data shows that Action1 has a very strong satisfaction score, with the tone being “this made patching and endpoint management easy and controllable” across IT teams in SMBs, education, and mid‑market.

However, there are recurring gaps and “nice‑to‑have” requests:

• Remote access limitations
• Lag or black screen in some sessions
• Weak multi‑monitor handling

• Missing remote file management

• Feature and UX gaps

• No or limited Linux support (noted as “in development”)
• Desire for more filters/columns and custom views on endpoints
• Need for user names in “Updates Available” drilldowns

• Better options to:

  • Install apps per user (not just per machine)
  • Add software to the repository more seamlessly
  • Run PowerShell scripts more reliably on remote endpoints
  • Add notes per device and document compensating controls

• Ecosystem & policy concerns

• PSA / ticketing integrations still missing or limited
• More granular privacy controls requested for BYOD use cases
• Some clients would actually pay for support on the free tier

From a Spendbase discount perspective, Action1 tends to deliver outsized value even before any commercial optimization. For growing environments, we typically see a strong case for negotiating favorable terms early, as adoption tends to expand once teams realize how much manual patching and support time they can retire.