Number of Seats/Users: Level offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Level that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Level. Level reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Level offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Level. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Level often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

At Spendbase, our internal data indicates that clients appreciate Level’s flexibility, intuitive design, and robust security features. The ability to manage devices securely from any location via a browser is particularly valued.

Key Benefits Highlighted by Spendbase Clients:

• User-Friendly Interface: Clients find Level’s interface straightforward, making device management efficient and reducing the learning curve for new users.

• Reliable Remote Access: The remote access functionality is praised for its stability, allowing seamless control over devices without frequent disruptions.

• Comprehensive Monitoring: Level’s monitoring capabilities provide real-time insights into device performance, enabling proactive issue resolution.

• Effective Patch Management: The software’s patch management system ensures devices are up-to-date, enhancing security and performance.

• Responsive Customer Support: Clients appreciate the prompt and helpful support team, which assists in resolving issues efficiently.

Areas for Improvement Noted by Spendbase Clients:

• Initial Setup Complexity: Some clients mention that the initial configuration can be intricate, requiring time and technical expertise.

• Resource Consumption: A few clients observe that Level can be resource-intensive, potentially affecting device performance during certain operations.

• Pricing Structure: While many find value in Level’s offerings, some clients feel that the pricing could be more competitive compared to other solutions.

In summary, our internal data shows that Level is a robust RMM solution that meets the needs of many Spendbase clients. Its user-friendly design, reliable remote access, and comprehensive monitoring are standout features. Addressing areas like setup complexity and resource usage could further enhance client satisfaction.