Number of Seats/Users: Planned offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Planned that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Planned. Planned reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Planned offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Planned. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Planned often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Planned is delivering strong value, especially on service quality and time savings, with a few clear areas where clients would like product refinement.

Overall sentiment
– Consistently high ratings (many 5.0 scores)
– Spendbase clients stress that Planned is “easy,” “seamless,” and “time-saving”

Key strengths our clients highlight

1. Exceptional human support
   – Named account managers and support staff are mentioned repeatedly as a differentiator.
   – Clients appreciate fast responses, proactive help, and guidance through the full event cycle.

2. Time and effort savings
   – Ability to outsource venue/vendor sourcing and negotiation.
   – Marketplace depth (230,000+ venues and vendors) plus filters helps quickly narrow to the right options and locations.
   – Some clients say Planned allowed them to focus on other work while events were handled.

3. Vendor-side benefits
   – Suppliers like the platform’s core value: easy connection with buyers.
   – The marketplace is seen as a growth channel with high-quality corporate clients.

4. Product strengths
   – Users describe the interface as user-friendly.
   – Features like precise location filters and 360° virtual venue tours stand out.
   – Communication and booking flows generally simplify the planning process.

Main friction points our clients raise

1. Communication and contact details
   – Suppliers find chat-only communication limiting, especially for complex contract changes.
   – Event organizers would like clearer access to phone numbers as events get closer, for emergencies.

2. Supplier account management
   – Vendors want to edit their own profiles (descriptions, photos) and add multiple team members to one account.

3. Messaging and document handling
   – Some clients struggle with sending/receiving documents in the inbox.
   – In earlier stages, there were gaps in vendor responsiveness that required manual follow-up by Planned reps.

4. Payment and access
   – Token-based payment feels awkward to some Spendbase clients.
   – Lack of a fully functional mobile (iPhone) app forces reliance on support staff for bookings.

From a Spendbase discount and optimization angle, this pattern tells us:
– The platform is already strong enough to centralize a big portion of event spend.
– Savings are amplified when organizations rely on the marketplace breadth and support team rather than ad‑hoc sourcing.
– Future value will grow as communication, profile control, and mobile access mature.