Number of Seats/Users: Orion Software offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Orion Software that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Orion Software. Orion Software reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Orion Software offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Orion Software. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Orion Software often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Orion’s Sirius-e platform delivers strong functional value for rental-focused businesses, but with some consistent trade-offs in performance, onboarding effort, and support.

From what our Spendbase clients report, the strongest positives cluster around:

• Depth of functionality
• Full rental-focused ERP (inventory, contracts, sub-rentals, repairs, maintenance, multi-branch).
• Robust dashboards and search, with good visibility into availability, ROI, utilization, and item location.

• Flexible customization: custom forms, reports, and even bespoke features for specific industries (scaffolding, film/TV, events).

• Value for money

• Repeatedly described as “much cheaper than the competition” and “best bang for your buck.”
• Particularly attractive for growing companies that need serious rental functionality without enterprise-tier pricing.

• Integrated accounting available, plus optional QuickBooks integration (when the extra module is purchased).

• Partnership mindset

• Many Spendbase clients highlight Orion’s willingness to:
  • Adapt the product to niche workflows
  • Develop new features on request (sometimes at extra cost)
  • Provide ongoing configuration guidance

However, our data also flags clear cost and risk drivers that matter for budgeting and negotiation:

• Performance and stability
• Cloud deployment can be slow (5–10 seconds per screen for some) and occasionally unstable.

• Program “old/slow” perceptions exist, especially for legacy versions and Pro-to-e migrations.

• Support quality and capacity

• Sentiment is polarized: some call support “excellent,” others report:
  • Long response times (even on premium support)
  • Poor follow-up on tickets
  • Disorganized account management and billing for a minority of clients

• This directly impacts productivity and should be factored into SLA and support-tier negotiations.

• Onboarding and learning curve

• Feature-rich but complex:
  • Steep learning curve
  • Not enough training hours included by default
  • Post-go-live training viewed as “insanely expensive” by some

• Several deployments took far longer than expected, which increases hidden costs.

• Product gaps and friction

• UI sometimes feels outdated and inconsistent between modules.
• Some features “not fully developed yet,” missing or imprecise reports, and a few edge-case accounting limitations (e.g., decimal precision).
• Occasional complaints about unavailable integrations (e.g., FedEx) or non-working interfaces.

From a Spendbase discount perspective, these points give solid leverage to:

• Push for better pricing on training and premium support
• Secure performance and uptime commitments
• Negotiate discounts or credits tied to custom development, migration risk, and long implementation cycles.