Number of Seats/Users: Fitco offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Fitco that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Fitco. Fitco reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Fitco offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Fitco. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Fitco often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Fitco delivers strong value for many boutique fitness and sports centers, but there are a few consistent gaps that are worth knowing before you negotiate pricing or renewals.

Overall sentiment from Spendbase clients:
– Most clients highlight growth, automation and ease of use.
– A smaller but important group flags UX, customization, and price-to-value issues.

Key strengths our clients report:

• Business growth & automation
• Built-in tools for: sales automation, online/on-demand/live classes, video storage, client app, QR check-in.

• Many clients say they “don’t need anything else” to manage classes and memberships.

• Ease of use for day-to-day work

• Dashboards and navigation are often described as intuitive and friendly.

• Staff adoption seems fast, especially for booking and check-in flows.

• Client-facing experience

• The branded mobile app and class booking experience are seen as major differentiators.

• Strong focus on retention and loyalty features aligns well with boutique studios’ needs.

• Customer support

• Our clients consistently praise Fitco’s support as proactive, responsive and helpful.

Main pain points and discount levers:

• Website & landing page tools
• Some clients find website customization “very complicated” with poor UX/UI on the admin side.

• Missing or limited features cited:

  • Easy section on/off toggles on landing pages
  • More social link options (e.g., Facebook, Instagram, Twitter)
  • Better responsiveness and accessibility

• Product gaps

• No exercises/workout builder yet.
• Limited tools to:
  • Schedule recurring online classes
  • Quickly delete past online classes

• Financial module seen as a bit “light” for deeper financial reporting.

• Price vs. value concerns

• A few clients feel the price is high compared with building their own website.
• This is a strong negotiation point if your team relies less on the website features and more on the app/operations side.

How Spendbase typically uses these insights in negotiations:

• Emphasize missing modules (exercise builder, advanced finance, better scheduling) to justify discounts or added features.
• Push for concessions when website customization and admin UX are key to your use case.
• Leverage strong competition in the fitness software space to secure better terms, especially on multi-year or multi-location deals.