Number of Seats/Users: PROACTIS offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows PROACTIS that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from PROACTIS. PROACTIS reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: PROACTIS offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from PROACTIS. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: PROACTIS often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that PROACTIS delivers strong financial value, but there are some usability and modernization gaps worth knowing about before you renew or expand licenses.

Key strengths our Spendbase clients highlight:

• Cost savings & ROI
• Multiple clients mention “absurdly high” ROI and recurring savings.
• Reverse auctions and event tools consistently drive down vendor pricing.

• The solution helps enforce spend control and budget discipline.

• Customer support

• Support is described as “fantastic”, “instrumental”, and “very understanding”.
• Many clients rely heavily on PROACTIS staff to set up and run events end-to-end.

• Long-standing relationships with account managers are a big plus.

• Functionality & customization

• Customizable landing pages, forms, and catalogs fit different business units and vendors.
• Strong fit for RFQs/RFPs and reverse auctions.
• Integration with finance tools (e.g., Aderant) is a real value driver when properly configured.
• VRM and risk survey tracking are appreciated by more mature procurement teams.

Main pain points our internal data surfaces:

• Usability & interface
• Some clients say it’s “very user friendly,” but others call it “long-winded and complex.”
• UI is often described as outdated, with small/hidden icons and jumpy auction screens.

• New users sometimes struggle to run events without heavy support from PROACTIS staff.

• Implementation & integration

• Initial setup can be more complex and slower than expected.
• SAP integration and analytics capabilities are areas where clients want noticeable improvement.

• Limited ability to seamlessly use internal ERP catalogs is a common ask.

• Strategic limitations

• For some, it feels more like a transactional RFQ tool than a full vendor value/relationship platform.
• A few clients see it as a bit impersonal for broader supplier collaboration.

From a Spendbase discount perspective:

• Heavy reliance on PROACTIS support and the known UI gaps give you leverage to negotiate:
• Lower license or platform fees for renewals.
• Included implementation or reconfiguration hours.
• Commitment to roadmap items (UI refresh, analytics, integrations) tied to contract terms.
• Where PROACTIS is clearly delivering high savings, we usually push for performance-based pricing or volume discounts tied to event usage rather than simple seat-based pricing.