Number of Seats/Users: tripla offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows tripla that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from tripla. tripla reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: tripla offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from tripla. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: tripla often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Tripla is a mixed bag for our clients, with some strong technical capabilities but serious gaps in support and reliability.

From what our Spendbase clients share, a few key themes stand out:

1) Booking and automation strengths
– Tripla’s interface is often described as:
– Visually polished
– Easy to navigate
– Well-suited for multilingual users (Japanese, English, Korean, Chinese)
– The AI chatbot and booking engine are valued for:
– Faster booking flows
– Automated replies to common questions
– Integration with hotel systems and CRMs

Our internal data shows that when everything works as expected, clients appreciate the streamlined booking journey and the ability to handle multiple languages in one system.

2) Major concern: customer support and reliability
A critical pattern we see is dissatisfaction with support and post-booking handling:

• Difficulty contacting Tripla when issues appear
• Lack of assistance for changes or cancellations, even when within allowed dates
• Perception that:
• Service promises (like easy changes) are not honored
• Responsibility is pushed back to hotels or users

One Spendbase client booking in Hokkaido reported:
– Being within the free cancellation window
– Wanting to cancel one night
– Tripla not assisting at all, despite marketing this as a core service

This creates a strong trust issue. Our internal data shows that many clients compare Tripla unfavorably to larger OTAs that provide more reliable, responsive customer care.

3) Perceived value vs. risk
From a Spendbase cost-optimization angle:

Pros our clients see:
– Modern, multilingual booking experience
– Potential to reduce manual workload via AI and automation
– Strong fit for hotels in Japan and Taiwan

Cons our clients flag:
– High risk around cancellations and changes
– Limited direct support access
– A sense that the business model prioritizes the platform over guest protection

Summary for Spendbase clients
– Tripla can be a powerful tool if your priority is automation and localization.
– However, our internal data shows that you should factor in:
– Extra safeguards for cancellations and policy clarity
– Clear escalation paths with partner hotels
– Internal processes to handle booking issues without relying solely on Tripla’s support

In short, it’s a technically capable platform, but you’ll want strong internal controls to mitigate the support and reliability risks.