Number of Seats/Users: Howazit offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Howazit that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Howazit. Howazit reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Howazit offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Howazit. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Howazit often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Howazit is seen as a strong, partnership‑driven CX and survey platform, especially in healthcare and service-heavy environments.

Overall sentiment
– Most Spendbase clients rate Howazit very highly (4–5 stars).
– The recurring theme is a feeling of “true partner,” not just a software vendor.

Key strengths our clients highlight

1. Partnership & support
   – Long-term relationships (5–6+ years) are common.
   – The Howazit team is described as:
   – Very responsive
   – Proactive and solution‑oriented
   – Easy to reach for any question or issue

2. Survey & feedback capabilities
   – Large-scale usage: one client runs close to 300,000 surveys per year in big hospitals.
   – Strong points:
   – Clean, modern questionnaire look
   – Good handling of NPS/CSAT/CES and other CX metrics
   – Ability to collect data at different touchpoints
   – Positive impact on online reviews and reputation

3. Omnichannel and digital engagement
   – Omnichannel communication helps:
   – Monitor client interactions in one place
   – Shorten response times
   – Interactive chatbot experiences:
   – Make processes more engaging
   – Improve usability for end customers

4. Business impact
   – Real‑time feedback to branches/stores to fix issues quickly
   – Clear insights into:
   – Where the organization needs to improve
   – Which employees deserve recognition and motivation

Main areas for improvement

Our internal data also shows a repeated set of gaps:

1. Dashboards & reporting
   – Several clients want:
   – More flexible and customizable dashboards
   – Better visual design
   – Simpler, more intuitive navigation
   – Easier metric selection and display

2. Process building & admin control
   – Some clients would like:
   – More independence to build and automate processes themselves
   – Better tools to manage or regrade unfair feedback (not just delete it)

How this ties to Spendbase savings conversations

From a Spendbase perspective, Howazit tends to justify its cost when:
– You rely heavily on surveys and CX metrics at scale
– You value strong vendor support and co‑creation
– You are ready to invest a bit of time in dashboard customization or can accept some limits there

Where we see negotiation room is around:
– Advanced dashboard and reporting features
– Admin controls and automation capabilities
– Services and implementation support, given how central the partnership element is to client satisfaction.