Number of Seats/Users: 360 Feedback offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows 360 Feedback that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from 360 Feedback. 360 Feedback reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: 360 Feedback offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from 360 Feedback. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: 360 Feedback often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that 360 Feedback delivers strong value for money, especially when you factor in support and configurability.

Overall sentiment
– Very positive: most Spendbase clients rate the tool 5/5
– A small minority see it as “good but not best-in-class”

Key strengths (where you’re getting good ROI)
Our internal data shows that Spendbase clients consistently highlight:

• Ease of use
• “Very easy to navigate,” “straightforward and quick to use”
• Admin tasks like uploading data and generating reports take seconds once the setup is understood

• Works well even for non‑technical HR and coordinators

• Support & service quality

• Fast, friendly, and proactive help (phone and email)
• Willingness to “bail out” admin mistakes and do manual fixes behind the scenes

• Strong partnership feel over multiple years, not just a one‑off purchase

• Flexibility & customisation

• Ability to tailor questionnaires or build your own 360
• Supports client competency frameworks and report formatting changes

• Functions for merging users, adjusting categories, and branding tools

• Business impact

• Helps build self‑awareness, identify strengths/blind spots
• Useful CPD tool for leadership and organisation‑wide development
• Supports both 360 and appraisals; good for complex, international structures

Pain points and cost‑risks to watch
Spendbase clients also flag a few issues that can add hidden cost or friction:

• Reliability
• Occasional freezing or stopping during use for some users

• Worth checking SLA, uptime guarantees, and support response times

• Anonymity grouping logic

• Automatic merging of small feedback groups to protect anonymity

• No full control over which group it merges with; manual fixes currently needed

• Learning curve

• Initial setup and data upload can be confusing without guidance
• Mitigated by strong support, but training time should be budgeted

Discount / negotiation angles we’d suggest
– Secure training and setup support bundled in, to reduce onboarding cost
– Clarify how much manual support (e.g., custom group merges, admin fixes) is included in the base price
– If you’re scaling globally, negotiate around performance, uptime, and response SLAs to protect productivity and avoid disruption costs.