Number of Seats/Users: Ace Managed Security Services offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Ace Managed Security Services that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Ace Managed Security Services. Ace Managed Security Services reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Ace Managed Security Services offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Ace Managed Security Services. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Ace Managed Security Services often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Ace Managed Security Services is performing strongly for most Spendbase clients, especially around ease of use, support quality, and breadth of managed protections.

Key strengths our clients highlight:

• 24/7 monitoring and support
• Clients consistently mention reliable, always-on coverage.

• Tickets and incidents are handled quickly, which reduces overtime and on-call pressure on in‑house teams.

• Core security stack that “just works”

• Most commonly used modules:
  • EDR
  • SIEM
  • Email security
  • DNS filtering
  • Vulnerability scanning

• Our data shows that clients appreciate having these under one managed umbrella, instead of juggling multiple vendors.

• Value for money

• Spendbase clients often note that the managed model replaces several point tools and some internal headcount.
• Many say they achieved:
  • Lower total cost of ownership compared to running tools in-house
  • More predictable monthly/annual spend
• Discount opportunities are typically strongest on:
  • Multi‑year commitments
  • Bundling multiple modules (EDR + SIEM + Email security, etc.)
  • Higher-volume endpoint tiers

Areas where clients see room for improvement:

• Feature roadmap
• IAM and firewall management are frequently requested and described as “in pipeline.”

• Some clients are waiting on these to consolidate even more tools and negotiate bigger bundle discounts.

• Customization and packaging

• A portion of clients would like:
  • More granular packaging (e.g., separate tiers for SMB vs enterprise)
  • Clearer per‑module pricing to optimize what they actually use
  • The ability to swap modules mid‑contract without big penalties

How Spendbase typically helps clients optimize Ace spend:

• Identify unused or underused modules (for example, paying for SIEM ingest levels that are far above actual log volume).
• Restructure contracts around:
• Term length that unlocks better discounts without locking in too long
• Bundles that match the security posture (e.g., prioritize EDR + email security + vuln scanning while IAM/firewall mature).
• Benchmark pricing against what similar Spendbase clients pay for similar configurations to avoid overpaying.

Overall, our internal data shows Ace delivers strong managed security value, with the best savings coming from smart bundling and contract structuring.