Number of Seats/Users: Aerial offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Aerial that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Aerial. Aerial reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Aerial offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Aerial. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Aerial often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Aerial lands quite well with most healthcare teams once they get past the first few weeks of use.

Overall sentiment
Spendbase clients describe Aerial as a solid, modern provider portal that aligns with common industry patterns. The tool seems to fit especially well for organizations doing case management and population health work across multiple care teams.

Key strengths our clients highlight
– Clean, familiar UI that feels similar to other provider portals
– Easy day‑to‑day use once staff are trained
– Strong support for:
– Building and managing complex cases
– Securely adding and storing notes
– Routing cases and notes for review between team members
– Particularly appreciated by medical assistants and frontline staff who live in the portal daily

Main friction points we see
– Onboarding and first-time use:
– Initial workflows feel more complicated than needed
– Simple actions (like adding call details to a case) can take too many clicks
– Support responsiveness:
– Getting timely help or callbacks is a recurring pain point, similar to other provider portals
– Change management costs:
– Teams need a bit of training before productivity goes up, which is an indirect cost to factor in

How we interpret this for pricing and value
When we negotiate Aerial on behalf of clients, we usually focus on:
– Discount justification:
– Upfront learning curve and training time
– Workflow inefficiencies for basic tasks
– Risk of delays due to slow support responses
– Value levers:
– Proven improvement in collaboration on complex cases
– Reduced fragmentation across care teams
– Staff satisfaction once the system is embedded

Practical recommendations we give Spendbase clients
– Push for onboarding and training bundles included in the license price
– Ask for clear support SLAs and escalation paths, and use them as a lever for extra discount
– Request workflow reviews or configuration help to reduce steps for frequent actions like note-taking
– If multiple teams will use Aerial (e.g., medical assistants, case managers, clinicians), use that scale to negotiate better per‑user or enterprise pricing

In short, our data shows Aerial delivers strong value for coordinated care, but you should price in the learning curve and support gaps—and use those points to secure better commercial terms.