Number of Seats/Users: Air offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Air that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Air. Air reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Air offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Air. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Air often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Air is generally delivering strong value, especially for creative and marketing teams, but there are a few clear patterns we watch closely when negotiating pricing and terms.

Overall sentiment
Most Spendbase clients describe Air as:

• Easy to learn and use
• Visually far better than generic storage tools
• A big upgrade from Google Drive, Dropbox, or servers for creative workflows

Top product strengths our clients highlight:

• Organization & search
• Very visual asset library, great for photos and video
• Smart tags and AI-powered search help find content quickly
• Version stacking keeps edits and raw files together

• Assets can live in multiple boards without duplicating storage

• Collaboration & workflow

• Commenting and timestamped feedback for editors and clients
• Easy sharing internally and externally (links, exports, guest uploads)

• Good for agencies, athletics departments, photographers, and e‑commerce teams

• User experience & support

• Clean, intuitive UI; often no training needed
• Bulk edits save time
• Support is frequently called out as fast and helpful

Key pain points we see repeatedly:

• Pricing & plan structure
• Noticeable price jumps between tiers
• Solo users and small agencies often feel the cost is high

• This is a major lever we focus on for discounts and custom plans

• Desktop / workflow integration

• No true sync like Dropbox desktop
• Extra steps to re-upload working files (InDesign, Adobe, etc.)

• Some clients want tighter integrations with editing tools (e.g., Premiere)

• Performance & UX quirks

• Occasional bugs: crashes, slow or buggy playback, empty folders until refresh
• Tagging or metadata not always syncing correctly
• Sorting / import order can feel random
• Interface can be overwhelming at first for non-creative users

Feature gaps/opportunities that matter in negotiations:

• Smarter AI search for content themes (e.g., “people using product in store”)
• Better views for documents (PPT, Word)
• Duplicate detection alerts
• More flexible board/gallery/table layouts

From a Spendbase discount perspective, we usually push hardest on:

• Pricing tiers and overage protection
• Discounts for small teams or agencies with many external collaborators
• Roadmap alignment on desktop sync and creative app integrations

This lets clients capture the clear productivity gains while keeping Air’s cost in line with actual usage.