Number of Seats/Users: AMB offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows AMB that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from AMB. AMB reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: AMB offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from AMB. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: AMB often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that AMB is seen as a “does the job, but at a cost” type of solution for mortgage banking accounting.

From what Spendbase clients share with us, the main themes look like this:

What works well:
– Core accounting flows for mortgage bankers function as promised
– Budgeting, AP/AR, and financial reporting do eventually get the data where it needs to go
– Once everything is finally set up, day‑to‑day processing is mostly stable

Main pain points:
– Extremely poor responsiveness from the vendor, especially for:
– Initial installation and onboarding
– Fixing technical issues
– Answering configuration questions
– Long wait times:
– Clients report chasing support for weeks or even months
– Some describe implementation delays stretching close to a year
– Perceived mismatch between price and experience:
– Spendbase clients often feel they are paying “enterprise” prices but receiving “bare-minimum” support
– Frustration is high when thousands of dollars are tied up while the system is not fully usable

Impact on satisfaction:
– Functional satisfaction: moderate (the software technically works)
– Experience satisfaction: very low (support, communication, and timelines)
– Overall: clients tend to stay only if they absolutely need AMB’s specific mortgage focus and don’t have a quick alternative

How we at Spendbase typically respond for our clients:
When AMB is already in the stack or being considered, we usually push for:
– Strong support SLAs (response and resolution times in the contract)
– Clear implementation timelines with penalties or credits for delays
– Discounts or extended free periods to offset long onboarding
– Named support contacts instead of generic queues

In short, AMB can cover the accounting needs of mortgage bankers, but our internal data shows that any deal should heavily focus on securing better support terms and price protections to balance the risk of slow, hard-to-reach service.