Number of Seats/Users: Arrivo offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Arrivo that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Arrivo. Arrivo reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Arrivo offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Arrivo. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Arrivo often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Arrivo is hitting a sweet spot for small to mid-sized property management teams that want something simple, affordable, and hands-on.

Our internal data shows that Spendbase clients most often highlight:

• Ease of use & onboarding
• Clean, intuitive interface; new staff pick it up quickly.
• Free onboarding and migrations reduce switching friction.
• Customer support quality
• Direct access to real humans, quick callbacks, and no ticket black holes.
• Strong domain knowledge in property management, not just generic IT help.
• Cost structure
• No minimums, setup, or transaction fees is a big win for cost control.
• Predictable pricing works well for growing portfolios.
• Operational streamlining
• Tenant, owner, and manager portals centralize rent collection, ACH payments, maintenance requests, and distributions.
• Automatic reminders and late fees reduce manual chasing.

At the same time, our internal data shows a consistent set of gaps and “nice-to-haves”:

• Reporting & analytics
• Built-in reports work for basics, but many clients want:
  • More robust financial and performance reporting
  • Flexible filters and export options
• Customization
• Demand for:
  • Custom lease templates
  • More configurable workflows and document handling
• Maturity of the platform
• Being a younger product, some advanced or niche features are still on the roadmap.
• However, clients do see steady improvements and responsive product updates.

From a cost-optimization angle, our internal data shows that Spendbase clients get the best value from Arrivo when they:

• Lock in pricing before their portfolio grows
• Leverage the free onboarding and migrations instead of paying third parties
• Avoid add-ons they don’t yet need, leaning on Arrivo’s core portals and automation first

Overall, Spendbase clients view Arrivo as a lean, budget-friendly platform that trades some high-end bells and whistles for simplicity, strong support, and real savings in both time and money.