Number of Seats/Users: Authfy offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Authfy that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Authfy. Authfy reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Authfy offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Authfy. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Authfy often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Authfy is seen as a very strong, flexible MFA and risk-based authentication platform, with a few clear areas where expectations should be managed and discounts can be strategically targeted.

Overall sentiment
– Ratings cluster at the top end (mostly 5.0, with a single 4.0).
– Spendbase clients highlight high value for money once the product is up and running.

What Spendbase clients like most
– Ease of use for end users
– Low-friction MFA journeys.
– “Few clicks” to get a complete customer journey ready.
– Integration & flexibility
– Vendor-agnostic MFA and risk engines.
– Easy integration with multiple tools and legacy apps, including via Radius.
– Can act as an abstraction layer to unify different login formats and directories.
– Rich MFA options
– OTP, biometrics (face, behavior, voice, typing), and more.
– Centralized governance and indicators based on MFA interactions.
– Support quality
– Support team frequently praised as qualified and responsive.

Key pain points and risk areas
Our internal data shows consistent mentions of:
– Implementation complexity
– Project design and rollout can be difficult, especially in larger enterprises.
– Desire for better, more complete documentation, particularly:
– In Portuguese
– With detailed scenarios and step‑by‑step procedures
– Scalability and advanced use cases
– Some comments that scalability could improve.
– Open questions around complex environments like call centers (shared devices, shift work, non-repudiation).

How this maps to cost and discount strategy
From a Spendbase perspective, the biggest hidden cost drivers are:
– Long or troubled implementations
– Extra internal effort to cover gaps in documentation
– Consulting needed for complex environments (e.g., call centers, large groups)

This is where we typically push for:
– Discounts or credits on:
– Professional services and implementation packages
– Premium support or success plans
– Volume-based or multi-year pricing for:
– Organizations standardizing MFA and risk-based auth across many apps
– Clear commitments on:
– Documentation improvements
– Scalability benchmarks

In short, Spendbase clients are very happy with Authfy’s capabilities and user experience, and the main negotiation leverage is around the cost and support needed to implement it smoothly at scale.