Number of Seats/Users: Basis offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Basis that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Basis. Basis reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Basis offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Basis. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Basis often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that clients appreciate Basis for its user-friendly interface and comprehensive features. Many clients highlight the platform’s ease of use, noting that it simplifies the management of digital media campaigns across various channels. The integration capabilities with other solutions are also frequently praised, allowing for seamless connections and streamlined workflows.

Our clients consistently commend the exceptional customer support provided by Basis. The support team is described as responsive, helpful, and proactive in offering updates and assistance. This level of support has been instrumental in building confidence among users and ensuring smooth campaign execution.

Training and onboarding experiences with Basis are often highlighted as positive aspects. Clients report that the training sessions are informative and engaging, leaving teams confident and ready to utilize the platform effectively. The availability of abundant resources during onboarding further enhances the learning experience.

However, some clients have noted areas for improvement. The user interface, while functional, is sometimes described as outdated, and certain processes, such as pulling reports, can be inconvenient. Additionally, integrating campaigns from platforms like Google Ads and other social channels into Basis for reporting is perceived as a tedious process that could benefit from further automation.

In summary, our internal data indicates that Basis is valued for its user-friendly design, comprehensive features, and outstanding customer support. While there are areas that could be enhanced, such as the user interface and integration processes, the overall client sentiment remains positive, reflecting the platform’s effectiveness in managing digital media campaigns.