Number of Seats/Users: Better offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Better that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Better. Better reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Better offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Better. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Better often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Better delivers strong operational value, especially for field and home services, but with some usability and cost trade‑offs that are worth factoring into renewal and discount talks.

Overall sentiment
Spendbase clients report high satisfaction, with most ratings at 4–5 stars and only a few at 3. The strongest themes are:

1) Biggest strengths
– Customer support
– Described repeatedly as “exceptional”, “the best”, “A+”, and “stellar”.
– Live chat response times under 2 minutes are common.
– Transition and onboarding help is highlighted as a major plus.

• Functionality for daily operations
• Core stack: CRM, scheduling, estimates/quotes, invoicing, payments.
• Good for dispatching techs, running quotes in the field, and collecting payments on-site.

• Strong customization options for workflows, templates, user roles, and notifications.

• Data and reporting potential

• Rich data set and many report types.
• Helpful for tracking revenue, A/R, and customer segments for marketing campaigns.

2) Recurring pain points
Our internal data shows consistent friction in several areas:

• Usability / “too many clicks”
• Many clients mention extra steps to enter data or access reports.

• Some flows feel “non–user friendly” or based on older design conventions.

• Mobile and stability issues

• Mobile app sometimes glitches, crashes, or has UI limitations (drop-downs, buttons, small calendar boxes).

• Workarounds often involve using the browser version on mobile.

• Reporting complexity

• Powerful but hard to configure; takes time to build useful templates.

• Dashboards and aggregations for decision-making are seen as incomplete.

• UX annoyances

• Auto-logout after inactivity.
• Calendar navigation quirks and duplicate jobs on scheduling.

• Small workflow gaps (e.g., losing alternate proposals when one is “won”, some default address issues).

• Cost sensitivity

• A few Spendbase clients explicitly flag Better as “expensive” and hard to justify if the fit is not perfect for their industry.

3) How this informs discount and renewal strategy
When we negotiate on behalf of Spendbase clients, we typically:

• Leverage the cost and usability concerns to push for:
• Stronger discounts or tier downgrades if only core features are used.

• Implementation/training credits to mitigate “too many clicks” and report complexity.

• Tie price to value by emphasizing:

• The reliance on their exceptional support as a must‑have, not a nice‑to‑have.
• The fact that mobile and reporting gaps create productivity loss that should be offset in pricing.