Number of Seats/Users: Big Mouth Survey offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Big Mouth Survey that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Big Mouth Survey. Big Mouth Survey reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Big Mouth Survey offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Big Mouth Survey. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Big Mouth Survey often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Big Mouth Survey is delivering strong value for most of our clients, with satisfaction clustering around the 4–5 star range.

From what our Spendbase clients tell us, the key strengths are:

• Ease of use
• “Flexible and simple to use”
• Very easy survey creation
• Simple and quick for customers and employees to respond
• Fast, actionable insights
• Real‑time dashboards that are clear and easy to read
• Immediate visibility into customer and employee sentiment
• Ability to uncover hidden issues (for example, identifying that most service problems came from just two employees and fixing that fast)
• Support and onboarding
• In‑product help as you go
• Friendly, responsive support team that steps in, especially on more advanced setup like workflows

Main friction points our internal data highlights:

• Functionality & UX gaps
• Desire for more dynamic question types and greater survey variety
• Mobile surveys can be slow at times, especially on smartphones
• Enablement and training
• Some clients struggle a bit with creating workflows
• Clear demand for:
  • More real‑life use case examples
  • Step‑by‑step tutorials and videos

From a Spendbase discount and value perspective, this pattern suggests:

• Big Mouth Survey already reduces operational effort due to its simplicity and fast insights, which justifies spend for many teams.
• The lacking areas (advanced workflows, mobile performance, training content) are good levers when negotiating:
• Extra onboarding hours or premium support at no additional cost
• Access to training materials, templates, and best‑practice libraries
• Potential discounts or favorable renewal terms until mobile and workflow experience improve

In short, our Spendbase clients see Big Mouth Survey as a high‑impact, easy‑to‑adopt survey platform that pays off in better visibility and faster issue resolution, with a few clear areas you can use to negotiate better pricing and support.