Number of Seats/Users: Caxton offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Caxton that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Caxton. Caxton reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Caxton offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Caxton. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Caxton often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Caxton is a strong favorite among clients looking for smart and easy ways to handle currency exchange and global payments. Let’s break it down with some key insights our clients have shared.

Top strengths of Caxton (what Spendbase clients love):
– Helpful customer service: Nearly all clients mention fast and friendly responses. The personal touch, especially from dedicated account managers, stands out.
– Ease of use: The platform and app are both praised for being intuitive. Even first-timers get the hang of it quickly.
– Multi-currency payment options: Switching between currencies is simple—perfect for travel, international teams, and cross-border payments.
– Business features: Clients particularly like issuing debit cards to staff at no monthly fee, and using Caxton for accounts payable/receivable in multiple currencies.
– Competitive exchange rates: Many clients note that rates can be negotiated successfully, often beating other suppliers after a quick conversation.
– Security: Spendbase clients feel safe, with effective security features giving peace of mind.

Areas where Caxton could improve (based on real feedback):
– Reporting functions: Many clients wish for more user-friendly ways to generate consolidated reports for all cards and transactions, especially to help with bookkeeping.
– Customer service availability: Extended hours (ideally 24/7) are requested, especially by clients operating across different time zones.
– Transaction speeds: Some found that app and statements update a bit slowly, leading to time-sensitive gaps.
– Fees: ATM withdrawal and inactivity charges are mentioned as a pain point for those using the service infrequently or while traveling.
– Loading limits: Some clients would prefer fewer restrictions when loading larger currency amounts.
– Onboarding: A handful felt setting up their accounts was more self-serve than expected, wanting more hand-holding at the beginning.

Why Spendbase clients choose Caxton:
– Saves time when making overseas payments.
– Circumvents poor FX rates and bank transaction charges.
– Keeps staff from having to use personal bank cards on trips.
– Makes it easy to track spending, especially with multi-currency cards for staff or clients.
– Reliable and secure, with very few complaints from long-term users.

To sum up, Spendbase clients use Caxton because it’s a straightforward, cost-effective, and safe way to manage global payments and currency exchange. If you’re thinking about cutting costs and making international transactions easier, Caxton delivers on both fronts while still keeping that human touch.