Number of Seats/Users: CemSites offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows CemSites that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from CemSites. CemSites reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: CemSites offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from CemSites. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: CemSites often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that CemSites gets very mixed feedback from our clients, with some clear strengths and a few serious red flags.

Overall sentiment
– Most Spendbase clients highlight strong functionality and cloud convenience
– A smaller but important group reports severe issues with implementation and support

Key positives our clients report
– Cloud accessibility
– Access from anywhere with a PC and password
– No need to manage updates, patches, or backups
– Operational efficiency
– Centralized database and maps
– Easier inventory tracking and planning for new sections
– Streamlined sales and prospect management
– Mapping and visualization
– Some clients are “wowed” by photo-like maps
– Helpful for funeral homes, monument installers, and families to find graves
– Customer experience
– Out-of-town families and funeral directors can access info 24/7
– Pricing
– Often described as affordable for small operations, like church cemeteries

Key negatives our clients report
– Implementation and onboarding
– One client spent nearly a year trying to transition and still could not sell plots through the system
– Significant data errors in delivered setups
– Support and communication
– Reports of emails not being answered
– Perceived drop in service quality after contract signing
– Usability and workflow
– Too many steps required to sell a plot
– Needing to set up a customer multiple times in different places
– Mapping limitations
– Some clients say mapping is basic, with a simple green background and dots
– Lack of advanced map overlays in certain implementations
– Difficulty seeing all individual spaces’ status at a glance

What this means for Spendbase clients
– CemSites is a strong fit for:
– Small to mid-size cemeteries wanting cloud-based access and simple operations
– Teams needing integrated mapping and recordkeeping in one place

• Risk areas to watch:
• Implementation scope and data migration quality
• Confirming mapping capabilities (especially overlays and granular space status)
• Ensuring clear SLAs around support response times

Our internal data suggests that CemSites can deliver real value when the implementation is handled carefully and expectations around mapping and workflows are aligned up front.