Number of Seats/Users: Certainly offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Certainly that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Certainly. Certainly reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Certainly offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Certainly. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Certainly often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Certainly tends to deliver strong value for ecommerce teams, especially those on Shopify, who are ready to invest some time in setup in exchange for long‑term automation gains.

Overall sentiment: very positive, with most Spendbase clients rating it 4–5 stars and calling it “worth the money” or “very reasonably priced.”

Key strengths our clients highlight
– Fast time to value
– Easy to get a basic bot live quickly, even without developers
– Smooth integrations with tools like Zendesk once configured
– Non‑technical friendly
– Drag‑and‑drop flow builder that allows support or ecommerce managers to own the bot
– Teams with no engineering resources can manage quite complex dialogue trees
– Strong AI & NLU
– High success rate in handling tickets and FAQs
– Good support for smaller languages (e.g., Danish)
– Customer support
– Very proactive and hands‑on onboarding
– Helpful best‑practice guidance that reduces trial‑and‑error time
– Business outcomes
– Clear potential to deflect repetitive tickets
– 24/7 self‑service, improved CS workflows, and better use of pre‑qualification before agents step in

Main friction points Spendbase clients face
– Platform usability at scale
– Interface can feel clunky or slow when bots grow large
– Global connections and webhooks can be confusing for non‑technical users
– Conversation overviews and received conversations can get messy
– Analytics & reporting
– Reporting and analytics are seen as basic or limited
– Desire for better and more intuitive data views
– Customization & localization
– Limited visual customization of the chat widget
– Multilingual setups require duplicating modules rather than a built‑in multilingual mode
– Exporting flows for translation is not straightforward
– Documentation & support mix
– Some clients want deeper self‑serve docs instead of relying on tickets
– A few mention slow loading or integration hiccups (later solved with support)

From a Spendbase discount and ROI perspective, our internal data shows that teams who benefit most from Certainly are those that:
– Have clear, repetitive support use cases to automate
– Are okay investing initial configuration time
– Value strong human support during rollout more than polished UI or advanced analytics out of the box.