Number of Seats/Users: Channels offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Channels that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Channels. Channels reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Channels offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Channels. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Channels often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Channels (formerly CrazyCall) is very well liked by our clients, especially for outbound and sales-focused teams.

Overall sentiment
– Average satisfaction is close to 4.8/5.
– Spendbase clients often highlight “easy to use,” “great support,” and “excellent call quality.”

Key strengths our clients talk about

1) Productivity & sales performance
– Power dialer / autodialer that “massively increases calling speed.”
– Dashboards that show:
– number of calls made
– agents on the phone
– progress through calling lists
– Call recordings help teams:
– stay organized
– review important conversations
– coach agents and improve scripts

2) Ease of use & setup
– Simple, intuitive UI
– Easy to administer users, campaigns, and settings
– Web-based access from any browser
– Chrome extension and mobile app (manual dialing, click-to-call)

3) Integrations & flexibility
– Good API and integrations with CRMs and marketing tools.
– Used in highly integrated setups with marketing automation, triggering actions in other channels.

4) Support & reliability
– Support is consistently called “exceptional,” “fast,” and “very responsive.”
– Sound quality is described as “very good” or “excellent” across many use cases.

Common concerns and gaps

Our internal data shows a few recurring themes:

• Reporting and analytics
• Limited in the free plan
• Desire for more custom reports and richer analytics views
• Inbound capabilities
• Historically focused on outbound; some clients want more inbound features and omnichannel (SMS/social) options.
• UX / performance issues
• Occasional glitches or freezing that usually resolve with restarts
• Slow data / recording download from the cloud for some teams
• Documentation
• Platform features sometimes outpace documentation, so a few options are “hidden” unless support points them out.

Where Spendbase typically finds savings

When we negotiate Channels pricing for our clients, we usually:
– Optimize plan mix between outbound-heavy seats and lighter users.
– Trim unused premium features (e.g., advanced reporting or extra numbers) where they don’t add clear value.
– Leverage their strong free/entry tier as a pilot, then scale with volume discounts.

Net takeaway: Channels is a strong, budget-friendly option for outbound sales and support teams that value speed, recordings, and tight integrations, with the main improvement areas around reporting depth and inbound/omnichannel coverage.