Number of Seats/Users: Chapitô offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Chapitô that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Chapitô. Chapitô reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Chapitô offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Chapitô. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Chapitô often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Chapitô is perceived as a strong, cost‑effective solution for event and festival apps, with a few clear areas for improvement.

Overall sentiment:
– Average satisfaction: around 4.5/5
– Most Spendbase clients highlight: ease of use, responsive support, and good value for money.

Key strengths our clients point out:

1) Support & collaboration
– Very reactive, engaged team
– Strong sense of partnership from first call to post‑event
– High availability and willingness to adapt the tool to specific needs

2) Ease of use & back office
– Back office described as:
– Simple, intuitive, and quick to learn
– Fast to operate, with immediate display of changes
– Suitable even for people “not very used to IT”

3) Event app capabilities
– Works well for complex festivals with many venues, shows, and dates
– Appreciated features:
– CSV import of events
– Media management
– Geolocation map
– Good graphical options “just enough, not too much”
– Strong impact on:
– Visibility of the event
– Public satisfaction and digital communication

4) Value for money
– Frequently mentioned as an excellent price/quality ratio
– Seen as competitive with larger, international solutions

Main pain points and gaps:

1) Limited customization
– App structure mostly based on a single template
– Colors can be changed, but deeper layout and feature customization is constrained

2) Missing or desired features
– More integrations and tools requested, such as:
– In‑app chat / networking
– Personal notes during the festival
– Photo gallery
– Favorites dropdown or better favorites management

3) Performance and UX issues
– Occasional slow loading of some content
– Reading/UX problems on the Apple version for some clients

What this means from a Spendbase discount perspective:
– Chapitô already delivers strong value at its current price point, especially for festivals and venues needing a quick, guided setup.
– Discounts or tiered pricing tied to:
– Advanced customization
– Performance guarantees
– Premium feature bundles (chat, notes, gallery, improved favorites)
could directly address the most common upgrade needs our clients report, while keeping the core “simple and affordable” promise intact.