Number of Seats/Users: Cinareo offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Cinareo that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Cinareo. Cinareo reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Cinareo offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Cinareo. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Cinareo often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Hello! As a Spendbase discount specialist, I’m here to share some insights based on our internal data regarding Cinareo, a capacity planning and workforce management software tailored for contact centers and back-office operations.

Key Features Highlighted by Spendbase Clients:

• Extended Forecasting Capabilities: Our internal data shows that clients appreciate Cinareo’s ability to run forecasts beyond two years. This flexibility allows for both complex and straightforward input scenarios, catering to diverse planning needs.

• User-Friendly Interface: Clients have noted that Cinareo leads users through a 10-step process to develop a baseline capacity plan with an unlimited number of queues. The embedded formulas simplify the process, ensuring that users only need to focus on inputting the correct data.

• Dynamic Scenario Modeling: The platform’s capability to create “what-if” scenarios on-the-fly is highly valued. This feature enables users to adjust various data points and immediately observe the impact on service levels, staffing, or budget.

• Detailed Visualization and Reporting: Cinareo offers visual representations of annual or monthly data, allowing users to zoom or scroll through individual charts. Additionally, the ability to export or print information as data or graphics facilitates seamless reporting and presentations.

• Granular Capacity Planning: The software builds capacity plans down to 15, 30, or 60-minute intervals. Users can make instant adjustments in response to staffing changes, and potential integrations allow for direct exports into scheduling tools.

Areas for Improvement:

• Occupancy Metrics: Some clients have mentioned that while occupancy as an output is the correct method, there may be requests for it to be an input.

Overall, our internal data indicates that Cinareo is a robust tool that simplifies capacity planning, offers dynamic scenario modeling, and provides detailed visualizations, making it a valuable asset for contact centers and back-office operations.