Number of Seats/Users: Cleo offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Cleo that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Cleo. Cleo reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Cleo offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Cleo. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Cleo often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Hey there! As a Spendbase discount specialist, I’ve gathered some insights from our clients about Cleo, the vendor payment automation solution tailored for the hospitality industry. Here’s what we’ve found:

Key Benefits Highlighted by Spendbase Clients:

• Streamlined Accounts Payable Processes: Many clients appreciate how Cleo automates ACH transfers, collects and verifies W9 forms, and manages 1099 compliance, significantly reducing manual tasks.

• Vendor Onboarding Capabilities: The platform’s ability to onboard vendors efficiently has been a standout feature, making the setup process smooth and hassle-free.

• Scheduled Payment Functionality: Clients value the flexibility to schedule payments, ensuring timely transactions and better cash flow management.

• Customizable Team Permissions with Approval Workflows: The ability to set team permissions and establish approval workflows has enhanced internal controls and accountability.

• Comprehensive Payment Tracking: Detailed reporting and project tracking features provide full visibility into all transactions, aiding in financial oversight.

• QuickBooks Integration: Seamless integration with QuickBooks has simplified bookkeeping, allowing for accurate and up-to-date financial records.

Areas for Improvement Noted by Spendbase Clients:

• Customer Support Responsiveness: Some clients have reported delays in receiving assistance, suggesting a need for more prompt and effective support channels.

• User Interface Enhancements: A few clients mentioned that the platform’s interface could be more intuitive, indicating room for user experience improvements.

• Advanced Reporting Features: While the current reporting is comprehensive, some clients expressed a desire for more customizable and advanced reporting options to better suit their specific needs.

Overall Sentiment:

The majority of Spendbase clients find Cleo to be a valuable tool in automating and streamlining their accounts payable processes within the hospitality sector. The platform’s robust features, especially in vendor management and payment tracking, have been particularly beneficial. However, there’s an opportunity for Cleo to enhance its customer support and user interface to further improve the user experience.

In summary, Cleo stands out as a strong solution for vendor payment automation, with a few areas that, if addressed, could elevate it to an even higher standard.