Number of Seats/Users: Como Sense offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Como Sense that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Como Sense. Como Sense reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Como Sense offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Como Sense. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Como Sense often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Como Sense can be a strong driver of loyalty revenue and customer insight, but only when the implementation and integrations are handled very carefully.

Based on what Spendbase clients share with us, the main upsides look like this:

• Strong impact on sales
• Several clients report clearly higher ticket sizes and visit frequency.

• One client attributes about a 10% top‑line lift directly to the loyalty program.

• Easy day‑to‑day use

• Frontline staff and customers usually find it simple to enroll and redeem rewards.

• Admins like the dashboard, quick campaign setup, and real‑time changes.

• Powerful engagement tools

• Push notifications, email, and SMS in one place.

• Actionable analytics: who buys what, where, and how often, across locations.

• Good support and account management

• A large share of clients praise their dedicated account managers and fast responses.
• Como’s team is seen as open to feedback and ongoing product improvements.

At the same time, our internal data also highlights recurring friction points:

• POS and online ordering integrations
• Multiple clients report “promised” deep integrations that turned out shallow or clunky.

• In some cases, online ordering flows were disrupted (e.g., saved cards removed).

• Slow or painful go‑lives

• Several implementations stretched from the promised ~2 weeks to 2–3+ months.

• A few clients still weren’t live after months, despite paying fees.

• Reliability and usability gaps

• Intermittent “blackouts” where member lookup fails.
• Over‑strict search (case‑sensitive names, no email lookup) in some setups.

• Missing connectors (e.g., Shopify, full AccuPOS), and location‑level billing limits.

• Contract and cost risk

• For smaller restaurants with low foot traffic, the platform can be hard to justify.
• Some clients found it expensive and difficult to exit mid‑contract.

From a Spendbase discount and procurement standpoint, we usually recommend clients:

• Tie payments to clear integration milestones and go‑live dates.
• Negotiate SLAs around uptime and data reliability.
• Clarify exactly which POS/online ordering features will work on day one.
• Push for flexible terms or pilot periods, especially for single‑site or low‑volume locations.

Used in the right context, Como Sense can be a profitable loyalty and engagement engine; the key is locking in the right price, protections, and integration scope up front.