Number of Seats/Users: Confides offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Confides that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Confides. Confides reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Confides offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Confides. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Confides often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Confides (IncognitoDesk) is hitting the mark especially well with mission‑driven teams and organizations that need anonymous, low‑barrier communication.

From what Spendbase clients tell us, the main strengths are:

• Anonymity & trust
• Built‑in anonymity is the standout value driver.
• Especially appreciated for health, sexual health, and social services.

• Canadian data hosting is a plus for privacy‑sensitive organizations.

• Ease of use & adoption

• Described as simple, clear, and quick to onboard.
• Works well for non‑technical staff and outreach workers.

• Multi‑agent usage in parallel is convenient for teams.

• Channel coverage & reach

• SMS is central and very effective for reaching people who would not otherwise engage.
• Email and now WhatsApp support make it easier to meet users where they are.
• Clients like that it adapts to “new technological realities” without feeling complex.

Our data also highlights some recurring friction points:

• Messaging experience
• Incoming long texts sometimes arrive as multiple short messages, which complicates reading.
• Earlier concerns around WhatsApp and character limits have been partially addressed, but expectations for richer messaging are growing.

• Occasional duplicated messages and minor “bugs” were mentioned, though the vendor seems responsive with fixes.

• Notifications & access

• Web‑only access makes notifications less reliable when agents are logged out.

• There is a clear desire for a dedicated mobile app and stronger notification options.

• UI & language

• Interface is often called “simple,” but also “a little drab” by some.
• Some client‑facing elements (like surveys) being only in English is a small pain point for French‑speaking teams.

From a Spendbase savings perspective, Confides is:

• Considered very affordable relative to the value for social impact and outreach.
• A good candidate for:
• Seat optimization (matching licenses to actual usage patterns).
• Negotiating discounts based on multi‑year commitments or multi‑channel volume.
• Consolidating overlapping messaging tools, especially where anonymity is critical.

If you’re using or considering Confides, we’d focus your discounts and optimization strategy around channel volume, number of agents, and commitment length—these are the levers where our internal benchmarks show the best savings potential.