Number of Seats/Users: Connected Health offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Connected Health that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Connected Health. Connected Health reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Connected Health offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Connected Health. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Connected Health often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Connected Health is seen as a strong, patient-facing remote monitoring platform with a few practical frictions that matter for budgets and adoption.

Key value themes our Spendbase clients highlight:

• Better patient engagement
• The visual reporting is frequently called out as a big plus.

• Patients better “see” their own health data, which supports adherence and satisfaction.

• Real-time clinical visibility

• Always-on cloud connectivity and real-time vitals (BP, pulse, SpO2, temp) are consistently praised.

• Clinicians feel more confident sending patients home, especially for:

  • Post-acute hospital-to-home programs
  • COVID-19 monitoring
  • Chronic illness like COPD

• Reimbursable model and care-continuum fit

• The fully reimbursable nature (up to around $177/month) is seen as a core economic benefit.

• Our internal data shows that finance teams like that the product can be mapped clearly to RPM billing codes and care-management workflows.

• Perceived quality and reliability

• Spendbase clients often describe the solution as “a huge asset” to overall care experience.
• The medical‑grade positioning appears to justify premium pricing when outcomes are tracked.

Main friction points and risk areas:

• Account / region limitations
• A recurring complaint is having to use a US account while operating from Canada or other regions.

• This adds operational friction and IT overhead.

• Feature velocity vs. competition

• Clients are aware of “lots of competition” in RPM.
• They expect continuous feature releases to stay ahead: richer analytics, automated triage, and tighter EHR integration are common asks.

What this means from a Spendbase discount and cost-optimization angle:

• It’s a high-value, clinically trusted tool, but:
• Region/account issues and competitive pressure give you leverage for:
  • Multi-year pricing protections
  • Volume-based discounts tied to patient counts
  • Commitments on feature roadmap or integrations

Our takeaway: Connected Health delivers strong clinical and patient experience value, but there is room to negotiate better terms by leaning on the competitive landscape and smoothing out those regional and feature-related pain points.