Number of Seats/Users: Continuum CRM offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Continuum CRM that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Continuum CRM. Continuum CRM reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Continuum CRM offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Continuum CRM. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Continuum CRM often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Continuum CRM gets mixed feedback from our senior living clients, with a clear split between liking its simplicity and being frustrated by missing capabilities.

Overall sentiment
– Positives: easy to learn, straightforward interface, fits basic sales-tracking needs.
– Negatives: gaps in mobility, project management, and promised functionality versus what is actually delivered.

Key strengths our Spendbase clients highlight
– Simple day‑to‑day use for:
– Managing prospects
– Scheduling basic tasks
– Running simple custom reports
– Solid potential for:
– Integration with existing tools (Office 365, Outlook, other community software)
– Tailoring fields and workflows to match internal processes, instead of forcing a standard flow
– Built‑in email marketing, which reduces the need for an extra tool for some teams.

Main pain points raised by Spendbase clients
– Mobility and field work
– Lack of a dedicated mobile app is a recurring blocker for sales teams that work on the road or in the community.
– Project and pipeline management
– Described as too light for teams that want true project management or complex deal workflows.
– Expectation vs. reality
– Several clients mention that the system “didn’t do what was promised” during sales demos, especially around advanced features and depth of automation.
– Depth of functionality
– Works well for basic CRM, but struggles when teams try to push it as a full operations or project tool.

From a Spendbase cost and discount angle
– Our internal benchmarks show that:
– Teams with strong mobile and project needs often end up layering extra tools on top of Continuum CRM, increasing total spend.
– There is room to negotiate pricing or contract terms if you are not using integrations, advanced reporting, or email marketing to their full extent.
– Highlighting the missing mobile app and limited project features can be effective leverage in renewal or new-purchase negotiations.

If you’d like, I can outline how to structure a Continuum CRM renewal or new deal to secure better discounts based on these insights.