Number of Seats/Users: Curious Thing offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Curious Thing that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Curious Thing. Curious Thing reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Curious Thing offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Curious Thing. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Curious Thing often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Curious Thing delivers strong value on product capabilities, but there are a few important flags around pricing transparency and support.

From what our Spendbase clients share, the main strengths are:

• Very high product performance
• The voice AI “works very, very well” and “does exactly what it’s advertised to do.”

• It is seen as “game changing” in automating parts of the customer and candidate journey.

• Clear business impact

• Better hiring decisions and more structured recruitment processes.
• Enhanced customer and candidate experience, especially through more consistent and scalable conversations.

• Supports common operational use cases: payment support, enquiry handling, booking, and FAQs.

• Flexibility and collaboration

• Curious Thing is perceived as highly willing to adapt and tailor the product to specific needs.
• This adaptability is highlighted as rare compared to other HR and CX tools.

However, our internal data also flags several risk areas that matter for budgeting and discount negotiation:

• Pricing and plan structure concerns
• Price increases (e.g., to around $24/month for some tiers) are painful for small businesses.
• The removal or “temporary unavailability” of a free plan is a key frustration point.

• Perception that marketing of a free version does not match actual availability.

• Support and responsiveness

• Historically strong support has reportedly declined after a change in ownership.
• Some Spendbase clients mention emails going unanswered, especially around account and plan questions.

In Spendbase terms, this means:

• Curious Thing is a high-ROI candidate for teams that can fully leverage voice automation across multiple workflows.
• During procurement, we strongly recommend:
• Clarifying the long‑term pricing roadmap and any upcoming changes.
• Getting written confirmation on plan features (especially any “free” or trial tiers).
• Negotiating SLAs for support response times.

If you’re considering Curious Thing, our discount specialists would focus on securing stable pricing over time and clear commitments on support, so you get the strong product benefits without surprise costs or service gaps.