Number of Seats/Users: Dameware offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Dameware that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Dameware. Dameware reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Dameware offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Dameware. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Dameware often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Our internal data shows that Spendbase clients find Dameware to be a very capable and feature-packed remote support tool. Overall, the sentiment is positive, but a few areas for improvement stand out. Here’s what we gathered from our analysis of the top 25 most upvoted reviews:

Key strengths mentioned by Spendbase clients:
• Easy deployment and use: Many are happy with the quick setup, especially the ability to install the client remotely without user intervention.
• Comprehensive feature set: Clients appreciate the full range of features like remote desktop control, remote command prompts, access to Active Directory, and file transfers.
• Licensing flexibility: The per-tech licensing model is praised for its cost effectiveness compared to competitors.
• High reliability and efficiency: The tool speeds up troubleshooting and reduces the need for on-site visits, thereby cutting down travel time and improving SLA performance.
• Customization options: Spendbase clients noted that the tool offers useful options such as saving host lists and remote registry editing.

Areas for improvement pointed out by Spendbase clients:
• Single sign-on capabilities: A number of clients would like to see improvements or additional options for single sign-on.
• Two-factor authentication: While intended to boost security, some feel the forced two-factor authentication can hinder quick access, especially for remote support from outside the network.
• Performance concerns on certain systems: There are occasional mentions of issues like choppy graphics on Windows 10 or latency during session connections.
• Integration issues: Some internal setups face challenges such as the agent’s steep setup curve on certain networks or difficulties syncing with external systems.
• Licensing and support challenges: Despite praise for overall cost structure, a few clients have concerns regarding offline licensing inconvenience and dependencies on the vendor for updates or fixes.

In summary, our Spendbase data shows that Dameware continues to serve as a powerful tool for remote IT support. Most clients appreciate its comprehensive capabilities and ease of use, while a handful call for further refinements in areas like single sign-on, two-factor flexibility, and interface stability. These insights offer a balanced view from our client community, showing that while Dameware is highly effective, there is room to make it even better.