Number of Seats/Users: Dash offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Dash that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Dash. Dash reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Dash offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Dash. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Dash often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Our internal data shows that Spendbase clients value a user-friendly and efficient background screening process with Dash by Foley. Many points were raised that paint a clear picture of the overall positive experience with the software, along with a few areas that could use further fine-tuning.

Key insights from our analysis:

• Ease of Use – Clients consistently point out that the software’s intuitive design makes it very easy to navigate. They appreciate the simple process to place orders, track candidate status in real time, and view detailed reports. This ease of use helps reduce manual errors and streamlines the onboarding process.

• Customer Service – One of the most frequently mentioned strengths is the exceptional customer service. Our clients have noticed that the support team is highly responsive and dedicated to ensuring a smooth process. Many noted quick email responses and proactive support from their Customer Success Managers, which makes a big difference during busy hiring periods.

• Streamlined Processes – The digital, paperless approach not only saves time but also improves overall communication within teams. Clients highlighted that the digital workflow helps them quickly see who has started or completed their background checks, making it easier to manage multiple candidates simultaneously.

• Customization and Reporting – Some clients appreciate the customizable nature of the platform, including the ease of generating reports on candidate progress. However, there has been some feedback regarding the ability to change the status of results for reporting purposes. Enhancing this feature could further boost the software’s flexibility.

• Areas for Improvement – While the overall sentiment is positive, some clients noted minor issues. These included:
– Inaccurate ETA’s, especially concerning drug screens, which are crucial for some industries.
– Occasional slow turnaround times for specific results, which can be frustrating during time-sensitive hiring.
– Limited integration options with payroll systems or international search capabilities.
– Some challenges with mobile device compatibility and process clarity on the candidate side.

Our internal data indicates that the pros significantly outweigh the cons, with an overall appreciation for the streamlined process and excellent support. Spendbase clients have experienced a notable reduction in administrative burdens and have found the real-time updates an invaluable tool in maintaining a smooth hiring workflow. Overall, Dash by Foley appears to be a strong solution that could benefit from small tweaks to address the few pain points mentioned.