Number of Seats/Users: DeepScribe offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows DeepScribe that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from DeepScribe. DeepScribe reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: DeepScribe offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from DeepScribe. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: DeepScribe often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that DeepScribe is strongly appreciated by most Spendbase clients, but there are a few clear friction points that matter for both satisfaction and cost-effectiveness.

Key positives our clients highlight:

• Time savings & burnout reduction
• Charting time often drops from 10–15 minutes per note to about 3–5 minutes.
• Many clinicians mention “getting evenings/weekends back” and feeling less burned out.

• For high-volume practices, the effective cost can be just a little over $1 per patient, which they see as a good ROI.

• Documentation quality & revenue impact

• Notes are described as more detailed, more consistent, and better for:
  • Cleaner billing and faster claims
  • HCC/RAF capture and quality measures
  • Medical-legal defensibility

• Ambient capture of natural conversations is seen as a major plus.

• Support & product improvement

• Onboarding and “AI coaching” are repeatedly called out as excellent.

• Quick responses to issues and a visible pace of product improvement build trust.

• Flexibility & features

• Ambient scribing for both in-person and telehealth.
• Custom macros for common visit types.

Key pain points that affect value-per-dollar:

• Learning curve & workflow changes
• First 2–3 weeks can feel like training a new intern.

• Forgetting to start recording leads to frustration and lost value.

• Technical and device issues

• Heavy battery usage on phones.
• Interruptions when phone calls come in.
• Some limitations on mobile vs full desktop functionality.

• Occasional incomplete notes and need for reprocessing.

• Contract and pricing concerns

• Perceived as more expensive than some alternatives.
• Auto-renewing annual contracts with narrow cancellation windows are a major frustration for cost-conscious clients.

From a Spendbase discount perspective, our takeaway is:

• For high-volume, documentation-heavy practices, DeepScribe often justifies its price through time savings and improved billing.
• To maximize value, we advise:
• Negotiating clarity on contract terms and renewal windows.
• Asking for concessions around device flexibility and support intensity during the initial learning phase.
• Evaluating true per-patient cost based on your actual volume and specialty.