Number of Seats/Users: Delivra offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Delivra that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Delivra. Delivra reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Delivra offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Delivra. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Delivra often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Delivra scores very high on satisfaction, especially for long‑term use and support quality, but there are clear friction points you can leverage when talking pricing and terms.

Our internal data shows that Spendbase clients value Delivra for:

• Ease of use
• Drag‑and‑drop editor
• Simple campaign copying and fast setup

• Short learning curve, usable even by non‑marketers

• Automation & capabilities

• Strong drip campaigns, segmentation, and multi‑step journeys
• Good fit for both B2B and B2C use cases

• Handles high sending volumes reliably (some sending over 1M emails/year)

• Professional look & templates

• Modern, clean UI

• Pre‑built templates that look “agency‑level” without design skills

• Support & partnership

• Very responsive, friendly support via chat, email, and calls
• For several clients it feels like “an extra staff member”

• Professional services help with setup and strategy

• Value for money

• A fraction of the cost of some better‑known competitors
• Many “enterprise‑like” features at mid‑market pricing

At the same time, our internal data shows consistent concerns:

• Product experience gaps
• New “Air” interface has glitches, formatting quirks, and missing parity with Legacy
• Some find the UI not intuitive and workflows (like simple welcomes) too complex

• Occasional editor “freezes” that require logging out/in

• Documentation & education

• API docs and integration guidance are thin
• Help content often doesn’t cover real‑world edge cases

• Clients want clearer error explanations and more advanced how‑to materials

• Features often requested

• Better reporting, especially click and engagement views
• More control over mobile stacking and cell group customization
• Easier image sourcing/connecting, Canadian‑specific segmentation, suppression list handling

• Richer native integrations and extended support hours

• Account management

• Desire for more proactive outreach and strategy check‑ins, not just emails/webinars
• Clearer, more direct communication channels to the “right” people

From a Spendbase discount perspective, this pattern is powerful: clients stay for a long time and use Delivra heavily (high value to vendor), but they also face UX, feature, and support‑hour gaps (clear negotiation levers). We typically use these points to push for stronger discounts, added services, or roadmap commitments when optimizing Delivra contracts for our clients.