Number of Seats/Users: Digital Clienteling offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Digital Clienteling that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Digital Clienteling. Digital Clienteling reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Digital Clienteling offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Digital Clienteling. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Digital Clienteling often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Digital Clienteling is performing extremely well for our clients, especially around ease of use, sales impact, and customer experience.

Overall sentiment and outcomes
– Average rating is consistently at the top end of the scale.
– Spendbase clients repeatedly tie the platform to:
– Higher online sales revenue
– Better conversion from casual browsers to loyal customers
– Stronger customer satisfaction and relationship depth

What Spendbase clients like most
From aggregated feedback, top positive themes are:

• Simplicity and usability
• “Extremely easy to use” and “very user friendly” are recurring phrases.

• Staff can adopt it quickly with minimal training.

• Personal, high-touch experience

• One-on-one video, live chat, and virtual consults stand out.
• Teams highlight the ability to “recreate” an in-store experience online.

• Clients value live video and direct call features for deeper engagement.

• Sales and clienteling power

• Ability to track preferences and provide tailored recommendations in real time.
• Clear reporting and contact management that help follow up and nurture repeat sales.
• Fashion and retail teams report strong ROI, with some citing 5x+ return.

Key friction points and gaps
Our internal feedback also surfaces some consistent challenges:

• Limits of digital vs physical

• The inability to try products on physically still creates hesitation in some verticals.

• Relationship depth at scale

• Some teams find it harder to build truly deep personal bonds in a digital-only context, even though video features help a lot.

• Attribution and commission tracking nuances

• A few Spendbase clients note issues where text-based interactions do not always credit the right sales rep, which can affect incentive alignment.

Impact on KPIs (from what clients report to us)
– Increased average order value through guided co-shopping and recommendations.
– Higher conversion rates when video/chat is used vs standard e-commerce flows.
– Reduced returns when experts help customers choose the right products upfront.

From a Spendbase discount perspective, this tells us that investment into Digital Clienteling tends to pay off fastest for:
– Retail, fashion, and specialty products that benefit from consultative selling
– Teams ready to actively use video and live chat
– Organizations that care about measurable sales impact, not just “nice-to-have” engagement.