Number of Seats/Users: DNSFilter offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows DNSFilter that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from DNSFilter. DNSFilter reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: DNSFilter offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from DNSFilter. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: DNSFilter often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that DNSFilter generates very high satisfaction overall, especially for IT teams, MSPs, and education organizations looking for simple but strong DNS security.

Overall sentiment
– Average score sits around the “very happy” range (roughly 4.5–4.8 out of 5).
– Most Spendbase clients describe DNSFilter as “easy to deploy,” “simple to manage,” and “reliable.”

Key strengths our clients highlight
– Fast, simple rollout
– Setup often completed in under 30 minutes.
– Works well at router, firewall, and endpoint/client level.
– Strong fit for multi-tenant MSP use and multi-site organizations.
– Security & filtering quality
– AI-driven, real-time domain analysis is seen as a big differentiator.
– Commonly used as a “first layer” of security: malware, phishing, cryptomining, proxies, new domains.
– Good for CIPA compliance and K‑12 use cases.
– Ease of management
– Clear web UI, simple policy creation by category, VLAN, IP, or tenant.
– Whitelisting/blacklisting is quick and intuitive.
– Value for money
– Frequently called inexpensive or great value versus legacy tools and appliances.
– Reliable anycast network performance is praised.

Most common pain points
Our internal data shows several recurring friction areas:
– Reporting & visibility
– Desire for more granular, per-endpoint and longer-term logs.
– Query log retention and speed come up as limits.
– Agents & platform coverage
– Occasional issues with roaming client stability and difficult reinstalls.
– Missing or weaker coverage for some platforms (e.g., Mac) in certain setups.
– Support & experience
– Email-only support on lower tiers can feel slow in urgent K‑12 scenarios.
– Block page customization and browser quirks can require extra effort.
– Pricing model & bypass risk
– Shift from usage-based to per-user pricing bothers organizations with many low-usage users/volunteers.
– As with any DNS solution, clients note the need to block alternative DNS to prevent circumvention.

Spendbase takeaway
For cost-conscious teams, DNSFilter stands out as a high‑value, low‑friction DNS security layer. When we help clients optimize contracts here, we focus on:
– Picking the right tier for needed support channels and reporting.
– Matching licensing to actual user patterns (especially for MSPs and schools).
– Ensuring deployment and firewall controls are set to avoid bypass and reduce support tickets.